Returns and Refunds Policy

Effective Date: December 1, 2024

Business Name: Natasha Stephens

Website: www.natashasfluencyfix.com

Contact Email: learn@natashasfluencyfix.com

Address: Johannesstr. 55A, 70176, Stuttgart, Germany

At Natasha’s Fluency Fix, we strive to provide high-quality digital products and consultancy services that meet your needs. Please read this policy carefully to understand your rights and obligations regarding refunds and returns.

1. Scope of Policy

This policy applies to all purchases made through www.natashasfluencyfix.com, including:

  • Digital Products: E-books, guides, courses, and other downloadable content.
  • Consultancy Services: Tailored one-on-one and group coaching sessions.

2. Refund Policy for Digital Products

Due to the nature of digital products, all sales are final, and refunds are not offered once the product is accessed or downloaded.

Exceptions:

  • Duplicate Purchase: If you accidentally purchase the same product twice, contact us immediately with proof of purchase for a resolution.
  • Technical Issues: If a technical issue prevents you from accessing the purchased product, we will provide support to resolve the issue or issue a refund if the problem cannot be resolved.

3. Refund Policy for Consultancy Services

Refunds for consultancy services are handled as follows:

  • Cancellations:
    • 48 Hours Notice: Full refund if you cancel at least 48 hours before the scheduled session.
    • Less Than 48 Hours Notice: A 50% cancellation fee applies.
    • No Show: No refunds for missed sessions without prior cancellation.
  • Rescheduling: You may reschedule a session without incurring additional fees if you notify us at least 24 hours before the scheduled time.

4. How to Request a Refund

To request a refund or report an issue, please follow these steps:

  1. Contact Us: Send an email to learn@natashasfluencyfix.com with the subject line “Refund Request” or “Technical Issue.”
  2. Provide Details: Include the following information:
    • Your full name and email address.
    • Order number or proof of purchase.
    • Reason for the refund request (e.g., duplicate purchase, technical issue, etc.).
  3. Resolution: Our team will review your request within 5 business days and respond with the next steps.

5. Fees and Costs

  • Customers are responsible for ensuring they meet the technical requirements (e.g., device compatibility) to use digital products.
  • Refunds for consultancy services may include a cancellation fee as outlined above.

6. Processing Timeframes

  • Approved refunds will be processed within 10 business days of approval.
  • Refunds will be issued to the original payment method.
  • You will receive a confirmation email once the refund is processed.

7. Special Conditions for Digital Products

To maintain fairness, refunds for digital products will not be issued under the following conditions:

  • The product has already been downloaded or accessed.
  • The customer failed to ensure compatibility with their device before purchase.
  • The refund request was made after 14 days from the date of purchase.

8. Contact Information

If you have any questions or concerns about this policy, please reach out to us:

Email: learn@natashasfluencyfix.com

Address: Johannesstr. 55A, 70176, Stuttgart, Germany

By purchasing products or services from Natasha’s Fluency Fix, you agree to this Refunds and Returns Policy. We value your satisfaction and are committed to resolving any issues promptly and fairly.

Scroll to Top