Privacy Policy

Last updated: 19 August 2026

1. Introduction

At Natasha’s Fluency Fix, we respect your privacy and are committed to protecting your personal data in line with the GDPR and other applicable laws. This policy covers both our website (natashasfluencyfix.com) and the Natasha’s Fluency Fix mobile app, as one coherent set of practices.

2. Data We Collect

• Contact details (name, email, phone, company if applicable).
• Booking information (sessions purchased, schedule preferences).
• Payment details (handled securely via Stripe, we do not store full card data).
• Learning progress notes (to personalise your training).
• Audio recordings submitted for the AI Pre-Screen assessment.
• Video/audio recordings of coaching sessions, for enrolled students.
• Account and sign-in information when you use Apple Sign In or Google Sign In.
• Purchase and subscription information when you buy or manage a subscription through the app.
• Analytics and app-interaction data (how you use the app, to help us improve it).

3. How We Use Your Data

We use your personal data to:

• Deliver and personalise your language coaching.
• Manage bookings, payments, and schedules.
• Provide updates, invoices, and customer service.
• Evaluate your spoken English through the AI Pre-Screen and generate feedback.
• Store and let you replay your coaching sessions, if you are an enrolled student.
• Authenticate you and manage your account when you sign in with Apple or Google.
• Process in-app purchases and manage your subscription.
• Understand app usage and improve the app experience.
• Comply with legal obligations (e.g. tax requirements).

4. Sharing Your Data

Your data is never sold. We may share it with:

• Payment processors (Stripe, PayPal, Revolut Pro) and, for the app, RevenueCat for managing in-app purchases and subscriptions.
• Service providers (Microsoft 365 for scheduling and communication).
• Deepgram, to transcribe audio submitted for the AI Pre-Screen.
• Anthropic, to evaluate your AI Pre-Screen transcription and generate feedback.
• Supabase, to store coaching session recordings and app data.
• Apple and Google, when you choose to sign in using Apple Sign In or Google Sign In.
• Authorities where legally required.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with tax/accounting laws, or resolve disputes. This applies to data collected through the website and through the app alike, including AI Pre-Screen recordings and coaching session recordings.

6. Your Rights

You have the right to access, correct, or request deletion of your data. You may also object to processing or request data portability. To request deletion of your account and associated data, visit our Account Deletion page.

7. Contact

If you have any questions about this Privacy Policy, please contact us:

Natasha’s Fluency Fix
Email: natasha@natashasfluencyfix.com