Privacy Policy

Privacy Policy

Last updated: 1 September 2025

1. Introduction

At Natasha’s Fluency Fix, we respect your privacy and are committed to protecting your personal data in line with the GDPR and other applicable laws.

2. Data We Collect

  • Contact details (name, email, phone, company if applicable).
  • Booking information (sessions purchased, schedule preferences).
  • Payment details (handled securely via Stripe, we do not store full card data).
  • Learning progress notes (to personalise your training).

3. How We Use Your Data

We use your personal data to:

  • Deliver and personalise your language coaching.
  • Manage bookings, payments, and schedules.
  • Provide updates, invoices, and customer service.
  • Comply with legal obligations (e.g. tax requirements).

4. Sharing Your Data

Your data is never sold. We may share it with:

  • Payment processors (Stripe, PayPal, Revolut Pro).
  • Service providers (Microsoft 365 for scheduling and communication).
  • Authorities where legally required.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with tax/accounting laws, or resolve disputes.

6. Your Rights

You have the right to access, correct, or request deletion of your data. You may also object to processing or request data portability.

7. Contact

If you have any questions about this Privacy Policy, please contact us:

Natasha’s Fluency Fix
Email: natasha@natashasfluencyfix.com

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