Natasha Stephens, operating as Natasha’s Fluency Fix, is committed to protecting the privacy and data of our users. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or interact with our website, natashasfluencyfix.com. By using our services, you agree to the practices described below.
Effective Date: 1st December 2024
1. Data Controller
Natasha Stephens
Johannessstr. 55A, 70176 Stuttgart, Germany
Email: learn@natashasfluencyfix.com
For any questions or concerns related to this Privacy Policy, please contact us at the above email address.
2. Data We Collect
a. Personal Information You Provide
We collect the following personal data when you interact with us or make a purchase:
- Name
- Email address
- Billing and shipping addresses
- Payment details (processed securely via third-party payment processors)
- Any additional information you provide through contact forms, inquiries, or surveys.
b. Automatically Collected Information
When you visit natashasfluencyfix.com, we may collect the following data automatically:
- IP address
- Browser type and version
- Device type and operating system
- Referrer URL
- Time and date of visit
- Pages viewed and time spent on the site
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. For more details, see our Cookie Policy.
3. Purpose of Data Collection
We process your personal data for the following purposes:
- To fulfill your orders, process payments, and deliver products/services.
- To provide customer support and respond to inquiries.
- To personalize your experience and improve our website.
- To send marketing and promotional communications, if you have opted in.
- To comply with legal obligations and enforce our terms of service.
4. Legal Basis for Data Processing
We process personal data based on the following legal grounds:
- Consent: When you subscribe to our newsletter or opt-in to marketing communications.
- Contractual Obligation: To fulfill your orders or respond to inquiries.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To improve our services, website functionality, and user experience.
5. Data Sharing
We do not sell or rent your personal data. However, we may share your information with the following:
- Service Providers: Third-party vendors such as payment processors, website hosting services, and email marketing platforms to facilitate our operations.
- Legal Obligations: Government authorities, if required to comply with legal or regulatory obligations.
- Business Transfers: In case of a merger, acquisition, or sale of business assets, your data may be transferred.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Data related to marketing communications will be retained until you unsubscribe or request deletion.
7. Data Security
We take appropriate technical and organizational measures to safeguard your personal data:
- Encryption of sensitive data during transmission.
- Regular security audits and updates.
- Limited access to personal data for authorized personnel only.
- Secure storage of payment information through third-party processors.
8. Your Right
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request access to your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data.
- Right to Restrict Processing: Limit how your data is used.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for marketing purposes.
- Right to Withdraw Consent: Revoke consent for data processing at any time.
To exercise your rights, contact us at learn@natashasfluencyfix.com.
9. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your information, such as standard contractual clauses or equivalent measures.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any data.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The updated policy will be posted on this page, with the “Effective Date” at the top.
12. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with the relevant supervisory authority: The Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Graurheindorfer Str. 153, 53117 Bonn, Germany
Website: https://www.bfdi.bund.de
Thank you for trusting Natasha’s Fluency Fix with your personal information. Your privacy is our priority!